Created on 06.14

Privacy Policy

Privacy Policy

Panda Upup China Travel respects your privacy and is committed to protecting the personal information you share with us through our website, inquiry forms, email, WhatsApp, and other communication channels.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us or submit an inquiry, we may collect the following information:
  • Your name
  • Email address
  • Phone number or WhatsApp number
  • Travel dates
  • Group size
  • Destinations or travel interests
  • Special requests or message content
  • Company or organization information for business inquiries
After a booking is confirmed, we may also need additional information required for travel arrangements, such as passport details, nationality, date of birth, or other information required by attractions, hotels, transport providers, or local regulations.

2. How We Use Your Information

We use your information to:
  • Reply to your travel inquiry
  • Prepare travel plans, quotations, and service proposals
  • Arrange tours, tickets, transport, guides, hotels, or other travel services
  • Communicate with you before, during, and after your trip
  • Handle booking changes, cancellations, refunds, or customer support
  • Improve our website, services, and customer communication
  • Manage business cooperation and partner inquiries
We do not sell your personal information to third parties.

3. Sharing Your Information

We may share necessary information with trusted service providers only when needed to arrange your trip or respond to your inquiry. These may include:
  • Licensed tour guides
  • Drivers and vehicle providers
  • Ticketing partners
  • Attractions and museums
  • Hotels or accommodation providers
  • Transport providers
  • Local operators or suppliers
  • Technology or communication service providers
We only share information that is necessary for the relevant service.

4. Passport and Travel Document Information

For certain attractions, train tickets, flights, hotels, or official reservations in China, passport or identity information may be required.
We only request this information when necessary for booking or service operation. We use it only for the relevant reservation or travel service.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve browsing experience, understand website traffic, and analyze visitor behavior.
You may disable cookies in your browser settings, but some website functions may not work properly.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as necessary to:
  • Respond to inquiries
  • Provide travel services
  • Maintain booking records
  • Meet legal, accounting, or operational requirements
  • Resolve disputes or service issues
When information is no longer needed, we will delete or securely store it according to our internal procedures.

8. International Visitors

Our services are based in China, and your information may be processed in China or by service providers involved in your travel arrangements.
By contacting us or using our services, you understand that your information may be processed in connection with travel services in China.

9. Children’s Privacy

Our website and services are intended for adults making travel inquiries or bookings.
If children or minors participate in a trip, their information should be provided by a parent, guardian, or authorized adult when required for booking or travel arrangements.

10. Your Rights

You may contact us to:
  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Ask questions about how your information is used
We may need to keep certain information when required for legal, operational, booking, or accounting reasons.

11. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.
Please review their privacy policies before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Panda Upup China Travel
Email: chinatour@pandaupup.com
WhatsApp: +86 189 1140 2784
Based in Beijing, China
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